General Rules & Policies
Open: April 21 – November 5
Peak Season: May 26 – August 20
*Events and attractions have limited availability during non-peak season.
Peak Season: May 26 – August 20
*Events and attractions have limited availability during non-peak season.
- Specific campsites or cabins may be requested, but are not guaranteed. We do offer you the opportunity to guarantee your favorite campsite or cabin by paying our applicable locking fee. If you opt out of the locking fee, you are guaranteed your selected site or cabin type, but NOT the specific unit number.
- We have adopted dynamic rates which fluctuate based on occupancy similar to the hotel and airline industry. With that being said, rates vary based upon availability and are subject to change with each search.
- 1 camping unit and 2 cars per site; extra vehicles must park in overflow lot.
- Must be 21 or older to rent a campsite or cabin.
- Wristbands issued upon check-in must be worn at all times to identify you as a registered guest. These wristbands also serve as your ticket to fun! They grant you access and use of the parks attractions and facilities. You may be turned away from an attraction or facility if a wristband is not present.
- All international flags, Military, including Air Force, Army, Marine Corps, Navy, Coast Guard, POW, MIA, and veterans, sports and decorative flags such as holiday, seasonal or garden.
- Please no bicycle riding after dark; helmets recommended.
- Campers may arrive on a motorcycle, but are not permitted to ride the vehicle around the park.
- Sorry, we cannot accept reservations that include a Saturday arrival or departure, unless made within 1 week of booking.
- Bookings made during Memorial Day Weekend or Labor Day Weekend with a Sunday departure date will not be accepted, unless made within 1 week of booking.
- The following visitor fees apply for overnight guests:
- Non Peak season - $19 / overnight, $57 / 4-7 nights
Peak season & Holidays - $32 / overnight, $96 / 4-7 nights - Quiet hours: Daily 11PM-8AM.
- Guests must obey all federal, state, and local laws regarding the ownership and possession of firearms. Firearms are not permitted in any property buildings or common areas. The only exception is that guests may have a firearm in a locked, private vehicle in parking areas if permitted by law. The discharge of firearms, BB guns, air guns/rifles, or similar devices is strictly prohibited.
- Check-in time is 4PM.
- Checkout time is 11AM.
- Unless otherwise noted, rates based on 4 people (4 years old and older). Additional person fees apply.
- No tents allowed at cabins or cottages.
- Minimum stay restrictions may apply during your requested camping time.
- Our cabins are non-smoking. An excessive cleaning fee will be assessed if policy is violated.
- Pets are ONLY allowed in our Barton Lake Bungalow pet-friendly units. The following fees will apply: $50 for 1 pet, $75 for 2.
- Guests are expected to leave rental units in a reasonably clean condition at departure. A $75 cleaning fee may apply if basic cleaning guidelines are not met. Units left in an unreasonably filthy condition, with unauthorized pets, or evidence of smoking will incur a minimum $250 professional cleaning fee.
- Check-in time is 2PM.
- Check-out time is 1PM.
- Campsites allow a maximum of one RV and one tent. Total campsite occupancy may not exceed 8.
- We offer seasonal campsites and trailer storage for our guests.
- Limit 8 people per site. Rates based on 4 people (4 years old and older). Additional person fees apply.
- Minimum stay restrictions may apply during your requested camping time.
- Max of two pets allowed at all RV campsites.
- Pets are not allowed on tent sites.
- Pets of the registered RV site occupant are welcome, but limited to 2 pets per site. Guests or visitors may not bring pets with them. If they arrive with a pet, they will not be permitted to enter the park. Pet owner is responsible for noise and clean up. Pets must be kept on a leash and may not be left unattended at the site. No pets allowed at tent sites. We reserve the right to remove hostile pets from the parks. Make sure to fill out our pet waiver."
Refunds are prohibited for weather conditions, voluntary departure, acts of nature, or evictions. Any refund processed will be refunded in the same form that it was originally paid or a reservation credit can be issued towards a future stay to be used within one year from the date the reservation credit was issued. All refunds processed via credit/debit card will be processed back to the original credit/debit card used, no exceptions.
Cancellation Policy
We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine. Our cancellation policy varies depending on the timing of your cancellation notice in advance of the reservation date.
For Lodging Rentals:
3+ WEEKS:
Refund minus $25 cancellation fee per cabin OR full refund issued in camp credit
Refund minus $25 cancellation fee per cabin OR full refund issued in camp credit
2+ WEEKS:
50% of reservation issued in camp credit valid through the end of the camping season it is issued and 50% of reservation forfeited
50% of reservation issued in camp credit valid through the end of the camping season it is issued and 50% of reservation forfeited
LESS THAN 2 WEEKS:
Full reservation forfeited
Full reservation forfeited
For Three Bears Lodge:
5+ WEEKS:
Refund minus $50 cancellation fee per lodge OR full refund issued in camp credit
Refund minus $50 cancellation fee per lodge OR full refund issued in camp credit
4+ WEEKS:
50% of reservation issued in camp credit and 50% of reservation forfeited
50% of reservation issued in camp credit and 50% of reservation forfeited
LESS THAN 4 WEEKS:
Full reservation forfeited
Full reservation forfeited
For Campsites:
2+ WEEKS:
Refund minus $25 cancellation fee per campsite OR full refund issued in camp credit
Refund minus $25 cancellation fee per campsite OR full refund issued in camp credit
1+ WEEKS:
50% of reservation issued in camp credit valid through the end of the camping season it is issued and 50% of reservation forfeited
50% of reservation issued in camp credit valid through the end of the camping season it is issued and 50% of reservation forfeited
Less than 1 Week:
Full reservation forfeited
Full reservation forfeited
The cancellation policy shall be amended in the event a natural disaster (i.e. Blizzard, Hurricane, or Tropical Storm Watch/Warning) is issued for the camp-resort area or the guest’s residence within 48 hours of the reservation arrival date OR when there is a mandatory evacuation of the area and the camp-resort will be closed.
(d) Add-ons. If a reservation for an Add-on is canceled more than one week prior to the arrival date we issue Camp Credit for the amount of the Add-on less a $10 cancellation fee per Add-on. For a reservation canceled less than one week prior to the arrival date, the full amount of the reservation payment is forfeited to us. “Add-on” means the use of each additional item of personal property, amenities or services labeled as “Add-on” on our website or in the reservation or for which a separate charge is made, such as Water Rentals, Boat Slips, Fun Pass, Golf Cart Rentals, Pool Cabanas, and Bear Visits.
Change Policy
- Changes to reservation arrival or departure dates made outside of the cancellation window (2+ weeks) will result in a one-time courtesy change and every change made thereafter will be charged a $15 service fee. Guest is responsible for any resultant difference in rates.
- Changes made to decrease occupancy or pets resulting in a credit owed will result in the issuance of a Camp Credit. Camp Credit will remain active on the User Account and will expire one year from issuance.
- Reservation arrival or departure dates may not be changed inside the cancellation window.
- For a limited time, all future bookings will only require 50% down. The remaining 50% will be required to be paid in full 30 days prior to arrival.
- We gladly accept Visa, Mastercard, Discover, and American Express.
- If applicable, a resort fee is added to each reservation. Additional person fees may apply if the number of allowable guests exceeds the included amount of guests per site as set in the base rate.
Reservations will be held until check-out time on the day following your scheduled arrival. No shows will result in full forfeiture of funds. * All rates, specials, terms and policies are subject to change at any time without notice.
Water Attractions and Pool Rules
- All persons under the age of 16 must have a supervising companion, to be in the pools and within the pool and water attraction area. “Supervising companion” is understood to mean a person who is responsible for assuring that the child will comply with applicable rules and regulations.
- Some pools and attractions may not have a Lifeguard on duty. Please supervise children at all times and follow all posted signs and rules.
- US Coast Guard approved Life Jackets and Puddle jumpers are encouraged for all children 48” or less.
- We expect all guests to behave in a family-friendly manner. Line jumping, profanity, and unruly behavior are considered offensive behaviors and could result in the guest being ejected from the property without a refund.
- Proper swim attire is required.
- Swim attire must be appropriate for a family environment.
- Inappropriate swim attire: Jeans, cut offs, under garments, swim wear that is revealing or has messaging that depicts violence, nudity, vulgarity, or discriminatory language or graphics.
- Swim attire with buckles, rivets, zippers, or exposed metal, and other sharp objects are not allowed on slides.
Outside Food and Beverages
- Food, drinks, and coolers are allowed in the waterpark. Glass, bottles or containers, and alcohol are not permitted. Food and beverages are not allowed in any pools or spas.
- Pets are not allowed, except for working service animals. Service animals must be always with their handler and may not be in pools or in contact with the water.
- Smoking, vaping, or e-cigarettes are not allowed in or around the pool area.
- Firearms, ammunition, knives, and weapons of any kind are not allowed.
- Larger outside flotation devices including floats and rafts are not permitted.
- Breath holding games are not permitted in any pools or attractions.
- Rules and regulations prohibit campers/guests from cutting trees
- For your safety, certain pools or attractions may need to close during severe weather, such as electrical storms, heavy rain, or high winds. If weather causes a closure every attempt will be made to reopen as soon as it is safe to do so. Pool decks and cabanas will be cleared and guests will be asked to remove their personal items and leave the waterpark area.
- Guests with limited swimming abilities, certain body proportions, certain heights and/or weights may not be able to enjoy all attractions. All guests must meet the attractions requirements to ride.
